While revenues have declined this year over last year, customer satisfaction has improved at the U.S. chain McCormick & Schmick's Seafood Restaurants.
The company attributes the higher satisfaction scores to a revitalization program and the revenue decline to 65 less store operating weeks from permanent and temporary restaurant closures, reports MarketWatch.
For the third quarter, which ended Sept. 28, revenues decreased 4.2 percent to $81.4 million from $84.9 million.
The 91.5 percent increase in operating costs is due largely to compensation-related adjustments.
“Despite the challenges of an uncertain economy, higher commodity inflation and other factors, there were promising signs in both improving sales trends and guest satisfaction scores as a result of our strategic revitalization program, which continues to support our long-term strategy for recovery,” Chief Executive Officer Bill Freeman said.
